Work
Work
Each engagement started with a diagnosis of the actual problem before any design work began.
OSIsoft Enterprise UI Framework
Unified a fractured product suite spanning 17 years of legacy through user research, novel interaction design, and a comprehensive UI framework.
Ford Build and Price
Redesigned Ford's Build and Price from the ground up — from stakeholder diagnosis through an interaction model still in use today.
Qu POS
Built the first multi-touch, omnichannel POS prototype for a startup founded by POS industry experts — which secured $10 million in funding and 100% enterprise client retention.
Banco Azteca Network Operations Center
Redesigned the NOC for one of Latin America's largest banks through ethnographic research, individual user interviews, and a ground-up visualization system — within four hard constraints.
Millennium Systems International — Meevo
Redesigned Millennium Systems International's Meevo platform from a dead-language legacy to a system that's earned over 40 industry awards since launch.
Microsoft Surface
Helped Microsoft build its first natural user interface story — producing gesture libraries, research applications, and inventions that the Surface brand still reflects today.
Leading Hotels of the World
Redesigned the LHW online experience — from metrics analysis and booking-flow diagnosis through a conversion-focused design that decreased user drop-off.
Dell Unified Contact Us Experience
Unified Dell's fragmented Contact Us pages across 143 countries — reducing misrouted interactions by 16,000 annually and earning the 2023 TSIA STAR Award for Excellence in Organizational Convergence.