Dovetail Systems
Qu POS
The world's first multi-touch, omnichannel point-of-sale system
The challenge
When experts from the world leader in point-of-sale technology left to form a startup, they had lots of big ideas but didn't have a product yet. They brought their vision to my consultancy to prototype a next-generation point-of-sale system for in-store, handheld, kiosk, and drive-thru touchpoints.
The opportunity
By leveraging new gesture libraries from Microsoft, some of which we developed, we went from concept sketches to a working prototype in record time.
The prototype showcased swipe, flick-and-catch, pinch, and zoom interactions — the same ones the iPad generation had become accustomed to — yet ran on the inexpensive commodity Windows devices fast-casual restaurants rely on. It was exactly the solution the industry needed.
The result
The client used that prototype to showcase the capabilities of their fledgling company, attract an enthusiastic customer base, and ultimately secure $10 million in funding. Today, the product we designed enables millions of monthly transactions across the US, and the company boasts 100% enterprise client retention.
“The amount of dissatisfaction and frustration in restaurants was stronger than we thought. This interface is so easy to use it makes training a breeze. The staff picked it up very quickly. It didn't make them feel dumb. I see people smiling when they use it.”
Brett GuidryVice President of Customer Experience